One lever for this lies in continuous improvement; the audit is an essential control element for the ongoing improvement process. The quality of the audit depends essentially on the following aspects:
- the competence of the auditor
- his/her perfect understanding of the audit approach, and
- and his/her thorough knowledge of the audit criteria, in this case, those of the ISO 9001 standard.
In practice, however, we are often confronted with low-quality audits. This is because the audits are too superficial, and the auditors cannot perform comprehensive multiple audits, because they do not apply the concept of "3 dimensions of the auditor" or the so-called "3D view of the auditor". As a rule, the focus is not on the substance of the management system, but auditors limit themselves to the formal and documented aspects of the standard.
Find out why this is problematic, in which areas of audits this occurs most frequently, and how this problem can be solved in our French-Speaking webinar "QMS - How to apply the '3D' approach of the auditor?" on April 18 from 3 to 4pm.