Informative and valuable knowledge from our webinar

Problems exist in every aspect of our everyday work and life. You can benefit from learning the tools to identify the root cause to prevent recurrence. Root cause analysis (RCA) is a systematic process used to identify the underlying causes of problems or issues rather than just addressing their symptoms. It is a methodical approach employed in various fields, including engineering, healthcare, quality management, business, and more, to get to the bottom of why something went wrong or why a particular issue occurred.

We cover topics such as:

Conducting effective root cause analysis, quality professionals need to go through the following phases using different tools.
Establishing the problem statement: symptoms, deviations and effects.
Identifying the problem by 5W3H and pictures.
Understanding the problem by using flowcharts, Pareto charts or a performance matrix.
Collecting data about the problem: Use checklists.
Analyzing the data by using histograms and Pareto charts.
Identifying the root cause by using a cause-and-effect diagram (paired-fish diagrams) and the five why's.

By the end of this webinar, you will understand how to apply these principles in your daily work. And best of all, you can put what you've learned into practice immediately!

We are happy to share our post-webinar material with you here.

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